Privacy Policy

Introduction

This Privacy Policy describes how primaxvale (primaxvale Limited) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy applies to all users of our website and services related to rainwater collection barrel setup, garden rainwater harvesting installation, and drip irrigation DIY guidance. We respect your privacy and want you to understand how we process your information.

Information We Collect

We collect information in several ways to provide and improve our services. When you interact with our website, we may collect:

• Contact Information: Name, email address, phone number, and mailing address when you submit contact forms or inquiries
• Usage Data: Information about how you browse our site, including pages visited, time spent, and click patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: Data collected through cookies and similar technologies to enhance your experience
• Content Interactions: Information about which DIY guides, articles, and resources you access

Legal Basis for Processing

We process your personal information based on legitimate legal grounds. Your consent is obtained when you voluntarily submit contact forms or subscribe to our communications. We also rely on our legitimate interest in providing, maintaining, and improving our website and services. Additionally, we may process information to comply with legal obligations, such as responding to lawful requests from authorities. We ensure all processing activities are transparent and fair, and we only collect information that is necessary for the stated purposes.

How We Use Your Information

We use collected information for various purposes to serve you better. We use your contact details to respond to inquiries, provide customer support, and send you requested information about rainwater harvesting systems and DIY guides. Usage data helps us analyze website performance, identify user preferences, and improve our content and services. We may also use your information to send newsletters, updates, and promotional materials if you have opted in to receive them. Additionally, we use aggregated and anonymized data to conduct research and develop better features for our platform.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected. Specific retention periods are as follows:

• Contact Form Submissions: Up to 24 months after your last interaction with us
• Email Subscriptions: Until you unsubscribe or request deletion
• Analytics and Usage Data: Up to 14 months from the date of collection
• Server Logs: Up to 12 months for security and troubleshooting purposes
• Cookies: As specified in our Cookie Policy, typically between 1-24 months depending on cookie type

After the retention period expires, we securely delete your information or anonymize it so it cannot be linked back to you. You may request deletion of your data at any time by contacting us.

Your Privacy Rights

You have several rights regarding your personal information under data protection laws. You have the right to access your personal data and receive a copy of the information we hold about you. You can request correction of any inaccurate or incomplete information. You also have the right to request deletion of your data, subject to legal and operational requirements. Additionally, you may request restriction of processing or object to certain uses of your information. You have the right to data portability, meaning you can request your information in a structured, commonly used format. If you have provided consent for processing, you can withdraw that consent at any time. To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. Cookies are small text files stored on your device that help us remember your preferences and improve our services. We use different types of cookies: essential cookies necessary for website functionality, analytical cookies to understand user behavior, and marketing cookies for personalized content. You can control cookie settings through your browser preferences and opt out of non-essential cookies. For detailed information about the cookies we use, please refer to our separate Cookie Policy. These technologies help us provide a better user experience and develop content that meets your interests in rainwater harvesting and DIY solutions.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use encryption protocols, secure servers, and regular security audits to safeguard your data. Our team members who have access to your information are bound by confidentiality agreements. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account credentials. If you believe your information has been compromised, please notify us immediately so we can take appropriate action.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and delivering services. These providers may include hosting services, analytics platforms, email service providers, and customer support tools. We require all third parties to maintain strict confidentiality and use your information only for purposes necessary to provide their services to us. We do not sell or rent your personal information to third parties for marketing purposes. Any sharing of data is done in accordance with this Privacy Policy and applicable data protection laws. We ensure that third parties have appropriate security measures in place to protect your information.

Supervisory Authority and Complaints

You have the right to lodge a complaint with the competent data protection authority if you believe we have violated your privacy rights. In Lithuania, the supervisory authority is the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija). You can file a complaint with them if you believe our processing of your personal information is unlawful or violates your rights. You may also contact us first to resolve any concerns, and we will make reasonable efforts to address your complaints promptly and fairly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page. Your continued use of our website following the posting of revised Privacy Policy means that you accept and agree to the changes. We encourage you to review this policy periodically to stay informed about how we protect your information. If you have concerns about any changes, please contact us to discuss.